Refund and Returns Policy
Effective Date: 8/4/2025
Thank you for shopping at Sound Deals.
Please read this policy carefully before making any purchase. By placing an order, you agree to the terms below.
No Refunds or Returns
Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges on any purchases made through our website, including digital vouchers or promotional offers.
This policy applies regardless of usage status or delivery method. Once a transaction is complete, we are unable to process cancellations or refunds.
Non-Returnable Items
For clarity, the following items are non-returnable and non-refundable:
- Digital vouchers
- Discount codes or promotional deals
- Gift cards
- Any time-limited or experience-based offers
If you have purchased a voucher for use with a third-party business, please consult the terms and conditions listed on the voucher or contact the business directly regarding redemption or availability.
Faulty or Misissued Vouchers
If you believe you received a faulty or incorrectly issued voucher, please contact us within 7 days of purchase at [insert contact email]. We will review the case and, where appropriate, coordinate with the merchant to resolve the issue. However, this does not guarantee a refund or replacement.
Your Consumer Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or any applicable UK consumer protection laws. If a digital product is not as described, not fit for purpose, or not supplied with reasonable care and skill, you may have the right to a remedy under UK law.
Need Help?
If you have questions about a voucher, transaction, or third-party redemption, please contact us our contact page below:
https://sounddeals.co.uk/contact/